You will either have to press the reset button, or to forcefully shut it down and then turn it on from the power button to fix the Surface Pro 4 update stuck.Īfter the restart, Windows should start normally and continue installing the updates. So restarting it at this point is actually a hard-reboot. When the installation process is frozen, the entire device is frozen. If this is the case, continue with the steps from below. In some situations, you might notice that after this keyboard combination, the computer actually restarts instead of taking you to the Windows login screen. If you get to this point, log on as usually and let it continue with the updates installation. If the Windows update hangs at a specific part of the process, by simultaneously pressing these keyboard keys Ctrl-Alt-Del, you might be able to move on to the Windows login screen. Depending on how easy you get over it, you might stop at step 1, or you might have to continue with the alternatives presented in this article.
There are several steps you need to follow.
What to do when Windows Update truly gets stuck or is frozen during installation:
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